1.Detect new form submission
Integrate Jotform and submission intake to catch qualifying responses and route the workflow for ticket creation.
Create support ticket and post client comment from form
Automatically monitor new Jotform submissions across Jotform and Zendesk. Create and update when submission arrives, submitter email is provided, or form selection is chosen—so you can create held tickets, add private context, and post a customer comment without manual ticketing.
How this automation creates better ticket context
When a new form submission comes in, delays can leave customers waiting and agents missing key context. This automation parses submitter details, creates held Zendesk tickets, and posts a public customer comment—so your team can respond faster with the right information.
Jotformor swap with your favorite app
2.Continue only qualifying submissions
Integrate Filter by Zapier and data rules to continue only for qualifying submissions and stop for excluded entries.
Filter by Zapieror swap with your favorite app
3.Parse submitter name and id
Integrate Formatter by Zapier and string parsing to split the submitter field and output parsed name and id.
Formatter by Zapieror swap with your favorite app
4.Creates a held support ticket
Integrate Zendesk and ticketing workflows to create a held ticket, add a private first comment, and set requester.
Zendeskor swap with your favorite app
5.Adds a public ticket comment
Integrate Zendesk and customer notifications to add a public comment using the ticket id from the created ticket.
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Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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