1.Detect new submission
Integrate Jotform and survey workflows to capture each CSAT submission as it happens.
Create support ticket and email low-score respondents fast
Automatically capture new CSAT submissions across Jotform, Coda, Google Sheets, Paths by Zapier, Zendesk, and Gmail. Send outreach and create tickets when CSAT responses arrive, comments get added, or ratings drop to 3 or lower—so you can triage feedback, log scores, and respond without manual triage.
How this automation converts feedback into tickets
When CSAT submissions arrive, delayed processing can slow support responses. This automation captures feedback, creates Zendesk tickets, and sends email outreach—so your team can act on low scores faster.
Jotformor swap with your favorite app
2.Creates tracking row
Integrate Coda and reporting tools to create a row with respondent, score, and comment details.
Codaor swap with your favorite app
3.Adds backup row
Integrate Google Sheets and backup reporting to add a matching row for reporting and records.
Google Sheetsor swap with your favorite app
4.Branches by submission content
Integrate Paths by Zapier and decision logic to route to ticket creation or outreach email based on score and comments.
Paths by Zapieror swap with your favorite app
5.Creates ticket from comments
Integrate Zendesk and customer support tools to create a new ticket with the score and first comment body.
Zendeskor swap with your favorite app
6.Sends email for low scores
Integrate Gmail and email outreach tools to send polite follow-up to respondents with a score of 3 or lower.
Gmailor swap with your favorite app
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Convert support emails into trackable tickets with automated ticket creation, priority routing, and record updates
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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