1.Filters to qualifying emails
Integrate Filter by Zapier and inbox filters to check reply status and sender rules to route only accepted emails.
Create support project messages and log incoming emails
Automatically capture inbound support emails across Gmail, Basecamp, and Google Sheets. Create message posts and log accepted emails when inbound email arrives, messages are not replies, or allowed senders trigger—so you can centralize context, speed up follow-up, and brief the team without manual triage.
How this automation creates visible support messages from emails
When new Gmail emails arrive, unfiltered threads and repeat senders can clutter your support workflow and slow response time. This automation filters qualifying emails, creates Basecamp project messages, and appends rows to Google Sheets—so your team can respond faster.
Filter by Zapieror swap with your favorite app
2.Creates Basecamp message
Integrate Basecamp and project messaging to map subject and body, then post the message to the configured project.
Basecampor swap with your favorite app
3.Creates spreadsheet log row
Integrate Google Sheets and reporting sheets to append a single row with sender and received date to log the email.
Google Sheetsor swap with your favorite app
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Convert support emails into trackable tickets with automated ticket creation, priority routing, and record updates
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