1.Monitor new location review
Integrate Google Business Profile and review tracking tools to detect each new review and to trigger triage work.
Create support conversations from new location reviews today
Automatically monitor new location reviews across Kustomer and Google Business Profile. Create support conversations and track them in Google Sheets when new review posted, rating updated, or new comment added—so you can open triage faster, log review context, and update a review tracker without manual reporting.
How this automation turns reviews into support conversations
When new location reviews come in, delays can leave customers waiting for triage. This automation creates customers, starts open conversations, and logs review notes while appending every review to Google Sheets —so your team can respond faster.
Google Business Profileor swap with your favorite app
2.Creates or finds customer
Integrate Kustomer and customer lookup tools to create or find a customer record for the reviewer and external id.
Kustomeror swap with your favorite app
3.Creates customer conversation
Integrate Kustomer and conversation tools to create a new conversation, set it to open, and flag it as a public review.
4.Adds review note to conversation
Integrate Kustomer and note-taking tools to add a note with timestamp, numeric rating, comment text, and location context.
5.Adds review tracker row
Integrate Google Sheets and reporting tools to append and update a review tracker row with review and conversation ids.
Google Sheetsor swap with your favorite app
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