1.Watches inbox folder for new emails
Integrate Microsoft Office 365 and email intake workflows to capture sender, subject, body, and sent timestamp to map them into request fields.
Create service request entries from incoming support emails
Automatically monitor new email messages in Microsoft Office 365 across support inboxes. Create and update service request entries when support emails arrive or subject lines appear or new folder messages land—so you can clean request text, standardize titles, and file form entries without manual triage.
How this automation creates service requests faster
When new support emails land in an inbox folder, delays can slow triage and same-day assignment. This automation watches inbox messages, cleans and normalizes the request text, and creates standardized entries in Cognito Forms—so your team can act immediately.
Microsoft Office 365or swap with your favorite app
2.Removes HTML from email body
Integrate Formatter by Zapier and text normalization tools to strip HTML and normalize line breaks to prepare cleaned request text.
Formatter by Zapieror swap with your favorite app
3.Finds and replaces boilerplate
Integrate Formatter by Zapier and text cleaning tools to remove warnings and common boilerplate to finalize the request description.
4.Creates service request form entry
Integrate Cognito Forms and request form systems to create an entry, mapping description, title, source, and timestamp to store the request.
Cognito Formsor swap with your favorite app
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Convert support emails into trackable tickets with automated ticket creation, priority routing, and record updates
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