1.Captures new RBAC request
Integrate Jotform and form intake fields to map the RBAC submission id and request details into workflow variables.
Create or update support ticket from RBAC request form
Automatically monitor new RBAC request submissions across Jotform and Freshdesk. Create and update support tickets and add notes when RBAC request submitted, ticket reference provided, or request details received—so you can route IT triage, reduce back-and-forth, and keep context without manual ticket triage.
How this automation routes RBAC requests to the right ticket
When RBAC access requests arrive but stay unconverted, IT triage can stall and follow-up gets delayed. This automation captures submissions and validates ticket references, then saves lookup keys, checks for matches, and creates or updates Freshdesk tickets and notes—so your team can respond fast.
Jotformor swap with your favorite app
2.Stores lookup key
Integrate Storage by Zapier and workflow variables to save a temporary lookup key for the submission id.
Storage by Zapieror swap with your favorite app
3.Looks up existing ticket
Integrate Storage by Zapier and ticket reference mapping to find a matching ticket id from the submitted ticket reference.
4.Routes based on match
Integrate Filter by Zapier and conditional paths to continue when a matching ticket id exists, otherwise take the no-match path.
Filter by Zapieror swap with your favorite app
5.Adds note or creates ticket
Integrate Freshdesk and ticket records to add a note to the existing ticket or create a new ticket with requester details.
Freshdeskor swap with your favorite app
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