1.Detects new submission
Integrate Jotform and form processing to watch for new machine-support submissions and start ticket creation.
When new machine-support submissions arrive, delays can slow triage and dispatch. This automation formats phone data, creates monday.com items, and sends SMS and voice alerts—so your team can respond without manual follow-up.
Integrate Jotform and form processing to watch for new machine-support submissions and start ticket creation.
Integrate Formatter by Zapier and data validation to format the phone field into a validated phone for outreach.
Integrate monday.com and ticket boards to create a new item and map priority, status, contact details, and links.
Integrate DialMyCalls and SMS notifications to message the submitter with confirmation and a ticket reference.
Integrate DialMyCalls and voice alerts to send a call script to the on-call list for critical priority tickets.
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism — I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
Zapier helps us close far above 50% more deals than we would without it. It is a key element of our overall strategy and, therefore, of our sales pitch.
Raphael Bochner, Founder and CIO
Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
Streamline processes, uncover new opportunities, and respond faster to change. Empower your team to get more done, without the manual work.