1.Detects new community topics
Integrate Circle and community spaces to capture topic details to route them into ticket intake.
When new community topics appear in Circle, delays can break SLA-driven response expectations. This automation converts topic content, finds and updates or creates ticket records, and notifies the assigned coach—so your team can respond faster.
Integrate Circle and community spaces to capture topic details to route them into ticket intake.
Integrate Formatter by Zapier and content formatting tools to convert topic body HTML to markdown for the ticket.
Integrate Zapier Tables and record lookups to find an existing ticket by topic identifier to avoid duplicates.
Integrate Zapier Tables and ticket fields to update an existing record or create a new one for intake status.
Integrate Gmail and email notifications to send the ticket subject, markdown details, and topic links to the coach.
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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