1.Monitor new inbox threads
Integrate Gmail and email inbox tools to detect new inbox threads and to start ticket creation.
Convert inbound support emails into tracked helpdesk tickets
Automatically monitor new support email threads in Gmail inbox across Jira Software Server and Gmail. Create and update helpdesk tickets when new thread arrives, sender matches a user, or attachments existβso you can create issues, attach files, and send replies without manual ticketing.
How this automation converts inbound emails into helpdesk tickets
When new support email threads arrive in Gmail inbox, delayed handling can overwhelm agents and slow resolution. This automation creates helpdesk issues and attaches files, so your team can resolve requests faster.
Gmailor swap with your favorite app
2.Find reporter user
Integrate Jira Software Server and identity lookup tools to find user records and to map reporter attribution.
Jira Software Serveror swap with your favorite app
3.Create helpdesk issue
Integrate Jira Software Server and ticketing tools to create issues and to capture email content.
4.Check for attachments
Integrate Filter by Zapier and message inspection tools to continue only if attachments exist to attach email files.
Filter by Zapieror swap with your favorite app
5.Attach files to issue
Integrate Jira Software Server and storage tools to attach files and to add email attachments.
6.Send email reply
Integrate Gmail and threaded messaging tools to send reply emails and to include the issue reference.
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Explore all email-to-ticket conversion automations
Convert support emails into trackable tickets with automated ticket creation, priority routing, and record updates
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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