1.Monitor issue updates
Integrate Jira Software Cloud and issue-tracking workflows to watch for issue updates and start routing when mapping changes occur.
Update issue fields to route work to team
Automatically monitor issue updates across Jira Software Cloud. Update and route work by adding team and ownership fields when issue key updates, mapping stages are reached, or status transitions occurβso you can route tickets, assign owners, and log routing notes without manual triage.
How this automation routes work to the right team
When issue updates keep arriving without consistent routing fields, triage stalls and the wrong group gets stuck holding the bag. This automation finds the issue, updates team and ownership routing fields, and adds a routing commentβso your team can assign and respond faster.
Jira Software Cloudor swap with your favorite app
2.Find issue by key
Integrate Jira Software Cloud and lookup tools to locate the current issue record by issue key for routing updates.
3.Update routing fields
Integrate Jira Software Cloud and field mapping rules to update configured team and owner fields and set the routing marker.
4.Add routing comment
Integrate Jira Software Cloud and activity logging to add an issue comment that documents the routing change for triage history.
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