1.Captures new reaction details
Integrate Slack and ticket routing context to capture reacting user info and message text to start routing actions
Update fraud case assignee when team reaction is added
Automatically detect new reactions in Slack across support workflows. Automatically update Jira fraud cases when reactions are added, so you can resolve assignees, transition issues, and add context without manual routing.
How this automation resolves fraud case ownership
When Slack reactions get added, cases can sit unassigned and slow triage. This automation uses AI to resolve the assignee and updates Jira issues and transitions statusβso your team can move faster without manual routing.
Slackor swap with your favorite app
2.Resolves assignee email
Integrate AI by Zapier and assistant prompts to get completion and produce a single email address for assignee lookup
AI by Zapieror swap with your favorite app
3.Finds Jira user
Integrate Jira Software Cloud and user directory tools to search by the assistant email and return the Jira user id
Jira Software Cloudor swap with your favorite app
4.Finds and updates issue
Integrate Jira Software Cloud and issue workflow tools to find the issue by message text and update assignee and transition status
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Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
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Step 1
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Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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