1.Monitor new ticket arrivals
Integrate Zoho Desk and ticket routing rules to listen for new tickets and forward payload for evaluation.
Send voice alert for after-hours unassigned support tickets
Automatically monitor new tickets across Zoho Desk for after-hours unassigned cases and route them for voice-call acknowledgment. Create voice alerts with ClickSend SMS when your on-call phone is foundβso you can confirm receipt, escalate fast, and reduce manual paging without reporting.
How this automation accelerates after-hours acknowledgment
When unassigned tickets arrive outside business hours, delays can leave incidents unacknowledged. This automation listens in Zoho Desk, looks up alert recipients, and places voice calls with ClickSend SMSβso your team can respond before escalation stalls.
Zoho Deskor swap with your favorite app
2.Lookup configured alert recipient
Integrate Zapier Tables and data mapping to find the alert phone by matching the alert setting and ticket fields.
Zapier Tablesor swap with your favorite app
3.Place first voice call
Integrate ClickSend SMS and call templates to send a voice message using the ticket summary and acknowledgment prompt.
ClickSend SMSor swap with your favorite app
4.Delay before follow-up call
Integrate Delay by Zapier and scheduling tools to wait a configurable interval before the next voice call.
Delay by Zapieror swap with your favorite app
5.Place second voice call
Integrate ClickSend SMS and escalation notes to send a second voice message with ticket reference and escalation detail.
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Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
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