1.Captures new email assignment details
Integrate Microsoft Exchange, email headers, and message parsing to capture assignment email subject and preview fields.
Send ticket assignment DM to the assigned technician
Automatically capture new inbound assignment emails across Microsoft Exchange and route them through Slack for on-call visibility. Get instant DM alerts when assignment keywords appear, assignee identifiers are detected, or new assignment notices arriveβso you can send messages, confirm recipients, and avoid manual follow-up.
How this automation alerts technicians instantly
When assignment emails arrive, delayed outreach can stall ticket triage and slow response time. This automation captures routing signals and filters matches, finds the assigned user, and sends a Slack DMβso your team responds immediately.
Microsoft Exchangeor swap with your favorite app
2.Filters qualifying assignment emails
Integrate Filter by Zapier and email keyword checks to continue only for true assignment notice messages.
Filter by Zapieror swap with your favorite app
3.Finds user by email
Integrate Slack and user lookup tools to identify the recipient technician from the assignee identifier.
Slackor swap with your favorite app
4.Sends direct message to technician
Integrate Slack and messaging tools to send a DM with the assignment subject and message preview.
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