1.Detects new ticket in view
Integrate Zendesk and ticketing workflows to detect new bug tickets in a view and extract key fields to route correctly.
Send standardized bug report to engineering and CSMs
Automatically monitor new bug tickets in a Zendesk view across Zendesk, Google Sheets, and Slack. Post standardized bug reports with impact labels and routing links when new bug tickets enter the view, when triage fields populate, or when a ticket is addedβso you can brief engineering, tag for SLA tracking, and reduce manual triage paperwork.
How this automation accelerates bug triage for teams
When new tickets appear in the configured Zendesk view, delays can stall fixes and confuse owners. This automation enriches context and sends a Slack report, then tags the ticketβso your team can route fast and track SLA impact.
Zendeskor swap with your favorite app
2.Resolves routing and labels
Integrate Google Sheets and spreadsheet mapping to look up CSM labels, impact, urgency, and reproducibility fields to apply routing rules.
Google Sheetsor swap with your favorite app
3.Sends bug report to channel
Integrate Slack and collaboration channels to post a standardized bug message with project links and repro details to engineering.
Slackor swap with your favorite app
4.Adds tags for tracking
Integrate Zendesk and ticket tracking tools to add configured tag(s) to the ticket for downstream reporting and SLA filters.
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Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
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Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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