1.Monitor new ticket arrivals
Integrate Halo Service Solutions and ticketing data to map incident title and ticket time, and include type and priority in the payload.
Send on-call push alert for after-hours service tickets
Automatically monitor new tickets in Halo Service Solutions across Google Calendar and Pushover. Send urgent alerts when after-hours tickets arrive, ticket type matches your on-call rules, or priority crosses thresholdβso you can filter qualifying records, confirm the active shift, and push mobile alerts without manual triage.
How this automation protects after-hours response speed
When new tickets are created in Halo Service Solutions, after-hours incidents can wait and escalate. This automation maps ticket details and validates on-call coverage, then pushes urgent messagesβso your team can triage incidents quickly.
Halo Service Solutionsor swap with your favorite app
2.Filter to qualifying after-hours records
Integrate Filter by Zapier and routing rules to continue only for qualifying tickets matching after-hours type and summary reference.
Filter by Zapieror swap with your favorite app
3.Convert timestamps to on-call time
Integrate Formatter by Zapier and date-time tools to convert UTC timestamps to your local on-call timezone for hour checks.
Formatter by Zapieror swap with your favorite app
4.Verify active on-call event
Integrate Google Calendar and calendar search to find the on-call event by title and formatted date, and confirm active shifts.
Google Calendaror swap with your favorite app
5.Send an urgent device push alert
Integrate Pushover and mobile notifications to send incident details, local time, and urgency to the on-call device.
Pushoveror swap with your favorite app
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Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
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