1.Detect new ticket
Integrate ConnectWise Manage and support workflows to detect new ticket events to trigger on-call email routing.
Send new service ticket email to on-call engineer
Automatically monitor new ticket events across ConnectWise Manage and Microsoft Outlook. Send a contextual on-call email when new ticket arrives, priority criteria match, or tickets from the configured service board appearβso you can filter qualifying tickets, format ticket context, and notify the on-call list without manual email prep.
How this automation routes urgent support to your on-call team
When new tickets appear, slow triage and missing context can delay customer resolution. This automation filters qualifying records, builds ticket-ready email content, and sends on-call notificationsβso your team can respond with the right details.
ConnectWise Manageor swap with your favorite app
2.Continue only for qualifying tickets
Integrate Filter by Zapier and automation rules to continue only for qualifying records so you can route valid tickets.
Filter by Zapieror swap with your favorite app
3.Build email subject and body
Integrate Formatter by Zapier and email templating tools to map ticket fields into a subject and concise message body.
Formatter by Zapieror swap with your favorite app
4.Send on-call ticket email
Integrate Microsoft Outlook and email delivery to send the constructed subject and body to the configured on-call recipient list.
Microsoft Outlookor swap with your favorite app
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Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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