1.Catches incoming conversation hook
Integrate Webhooks by Zapier and automation rules to capture the conversation payload and surface reference and tag metadata.
Send enterprise ticket alerts to CX channel for triage
Automatically detect incoming customer conversation hook payloads across Webhooks by Zapier and Intercom. Get instant CX Slack alerts when priority conversations arrive, conversation references appear, or enterprise tags are presentβso you can filter records, dedupe with Sheets lookups, and tag processed conversations without manual triage.
How this automation accelerates your ticket triage
When priority enterprise conversations arrive without a consistent routing signal, duplicates spread and response times slip. This automation catches hook payloads, filters and dedupes them, tags processed conversations, and sends Slack alerts so your team can claim and triage fastβwithout manual triage.
Webhooks by Zapieror swap with your favorite app
2.Filters for enterprise-qualified conversations
Integrate Filter by Zapier and routing rules to continue only when enterprise tag is present and message is customer-delivered.
Filter by Zapieror swap with your favorite app
3.Looks up conversation and detects duplicates
Integrate Google Sheets and reporting tables to map conversation id to lookup values and set new row timestamps for dedupe.
Google Sheetsor swap with your favorite app
4.Adds a processed gatekeeper tag
Integrate Intercom and customer messaging to add the configured gatekeeper tag to mark the conversation as processed.
Intercomor swap with your favorite app
5.Sends a CX claim alert message
Integrate Slack and SLA tracking to post company name, SLA field, and a conversation link with a clear claim instruction.
Slackor swap with your favorite app
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