1.Find issues by JQL
Integrate Jira Software Cloud and ticket tracking tools to run your JQL and to capture open, assigned ticket details.
Send concise support ticket summaries to owners via DM
Automatically route support ticket summaries across Jira Software Cloud, ChatGPT (OpenAI), and Slack. Get direct messages when assigned ticket results appear, priorities change, or tickets reopenβso you can create concise summaries, generate next-step guidance, and deliver them to owners without manual triage.
How this automation accelerates owner triage
When open, assigned tickets sit waiting for owners, delays can cost time and resolution momentum. This automation finds qualifying issues, generates concise DM-ready summaries, and sends direct messagesβso your team can triage faster.
Jira Software Cloudor swap with your favorite app
2.Create conversation
Integrate ChatGPT (OpenAI) and AI summarization tools to generate a concise ticket summary, urgency, and suggested next steps.
ChatGPT (OpenAI)or swap with your favorite app
3.Send Direct Message
Integrate Slack and messaging tools to send the DM summary to the mapped ticket owner for faster action.
Slackor swap with your favorite app
Automate your work, your way
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Explore all ticket routing automations
Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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