1.Starts sub-zap for routing
Integrate Sub-Zap by Zapier and routing context tools to pass the parent routing request into this component.
Select two priority website support assignees for routing
Automatically monitor routing requests across Sub-Zap by Zapier and Zapier Tables. Select two priority assignees when routing request starts or priority triage request starts or assignment subworkflow startsβso you can find staff candidates, pick two IDs by priority, and return assignments without manual routing.
How this automation selects priority assignees
When a routing request needs triage but assignee choice is handled by people, delays stall ticket flow. This automation identifies priority staff, selects exactly two user IDs, and returns themβso your team can assign tickets faster.
Sub-Zap by Zapieror swap with your favorite app
2.Finds staff records by priority
Integrate Zapier Tables and staff table tools to query active website support roles and group by priority.
Zapier Tablesor swap with your favorite app
3.Selects two priority assignees
Integrate AI by Zapier and selection logic tools to group by priority, break ties, and choose exactly two user IDs.
AI by Zapieror swap with your favorite app
4.Returns selected user IDs
Integrate Sub-Zap by Zapier and downstream routing tools to return the two selected user IDs for assignment.
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