1.Receives new inbound message
Integrate Dixa and conversation tracking tools to capture inbound message details like text, subject, and timestamps for routing decisions.
Route urgent inbound messages to concierge team channel
Automatically assess inbound message urgency across Dixa, ChatGPT (OpenAI), Zapier Tables, Slack, and Mailchimp Transactional. Notify the concierge team when urgency is highest, and acknowledge customers with recommended KB linksβso you can route cases without manual triage.
How this automation routes urgent inquiries to the concierge team
When inbound messages arrive without consistent urgency triage, delays can hurt response times and customer confidence. This automation rates urgency with ChatGPT (OpenAI), records assessments in Zapier Tables, and notifies Slack and sends Mailchimp Transactional acknowledgementsβso your team can respond faster.
Dixaor swap with your favorite app
2.Stops non-inbound events
Integrate Zapier and message filtering rules to continue only for inbound directions and stop non-inbound events.
Filter by Zapieror swap with your favorite app
3.Rates urgency with intent context
Integrate ChatGPT (OpenAI) and intent analysis tools to generate a single urgency rating, reasoning, and suggested KB links.
ChatGPT (OpenAI)or swap with your favorite app
4.Creates urgency assessment record
Integrate Zapier Tables and reporting systems to create a row that logs conversation identifier and urgency outputs.
Zapier Tablesor swap with your favorite app
5.Sends concierge urgency alert
Integrate Slack and team notifications to send a channel message with rating, one line reasoning, and a conversation reference.
Slackor swap with your favorite app
6.Sends customer acknowledgement email
Integrate Mailchimp Transactional and email templates to send acknowledgement text with KB links from the model output.
Mailchimp Transactionalor swap with your favorite app
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