1.Monitors new task comments
Integrate ClickUp and task management tools to capture the task identifier and comment timestamp from each new comment event.
Route reopened tickets back into inbox for triage
Automatically monitor new comment on task events across ClickUp. Create and update when task comment posted, task status closed, or recent reply detectedβso you can reopen tasks to the shared inbox, apply a triage tag, and restore on-call visibility without manual triage.
How this automation protects your triage workflow
When new comments arrive on closed tasks, delays can stall triage and slow response times. This automation monitors ClickUp task comments, filters and normalizes qualifying replies, and updates tasks back to the shared inbox with a triage tagβso your team can triage faster.
ClickUpor swap with your favorite app
2.Filters for qualifying replies
Integrate Filter by Zapier and workflow rules to continue only when task status is closed and a new reply is present.
Filter by Zapieror swap with your favorite app
3.Normalizes timestamps and flags
Integrate Formatter by Zapier and data formatting tools to normalize timestamps and produce a recent comment flag.
Formatter by Zapieror swap with your favorite app
4.Reopens tasks in inbox
Integrate ClickUp and ticket tracking tools to update the task status to inbox and add a triage tag for reopening.
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Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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