1.Detect new issue instantly
Integrate Linear to detect new issue creation for routing into triage.
Route new issues to triage queue for specialists
Automatically monitor new support issues and filter qualifying assignees across Linear. Create and update triage records when issue is created, assignee matches your list, or triage status needs settingβso you can set status, route to the right team, and clear assignees without manual triage follow-up.
How this automation accelerates your triage handoff
When new support issues are created, delays can stall specialist response and backlog triage. This automation monitors issue creation and filters qualifying assignees, then updates triage status and clears assigneesβso your team can pick up faster.
Linearor swap with your favorite app
2.Continue only for matching assignees
Integrate Filter by Zapier, automation rules, and email matching to continue only when the assignee matches your configured list.
Filter by Zapieror swap with your favorite app
3.Update issue triage status and team
Integrate Linear to update the issue with a configured triage status and target team.
4.Clear assignee for triage handoff
Integrate Linear to clear the assignee field and optionally add a triage comment for handoff.
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Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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