1.Monitors conversation rating added
Integrate Intercom and customer support tools to catch new conversation rating events and trigger routing logic.
Route negative CSAT to regional support advisors instantly
Automatically monitor conversation rating added events across Intercom. Create and update when low ratings are recorded or closed conversations are rated lowβso you can add admin notes, assign regional advisors, and reopen conversations without manual triage.
How this automation reassigns negative CSAT to the right queue
When conversation rating added arrives for closed conversations, support ownership can get unclear and follow-ups get delayed. This automation filters for low ratings, creates internal notes, posts regional assignments, and reopens the conversationβso your team can respond with context.
Intercomor swap with your favorite app
2.Filters for low rating and closed state
Integrate Filter by Zapier and routing rules to apply rating and conversation state checks before continuing.
Filter by Zapieror swap with your favorite app
3.Creates an internal admin note
Integrate Intercom and note-taking workflows to add an admin note with the conversation id, rating, and issue summary.
4.Posts assignment to regional advisor
Integrate Webhooks by Zapier and mapping tables to assign each conversation to the matching regional advisor.
Webhooks by Zapieror swap with your favorite app
5.Reopens conversation for the assignee
Integrate Intercom and ticket queues to reopen the conversation so the assignee sees it in their queue.
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Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
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