1.Captures inbound SMS reply
Integrate Sinch Engage SMS and messaging context tools to capture inbound reply content and sender data for routing.
Route inbound SMS replies to assigned team channels
Automatically monitors new SMS replies across Sinch Engage SMS and maps routing data using Zapier Tables. Automatically route inbound replies when reply references match, sender numbers reply, or new replies are receivedβso you can find owners, post context to Slack, and triage without manual triage.
How this automation routes replies to the right team channel
When new SMS replies arrive, delays can stall ticket ownership and slow response times. This automation captures reply context, finds the assigned owner in your mapping table, and posts the message to the right Slack channelβso your team can respond faster.
Sinch Engage SMSor swap with your favorite app
2.Looks up assigned owner record
Integrate Zapier Tables and lookup table data to find the owner by reply reference and return routing fields.
Zapier Tablesor swap with your favorite app
3.Sends message to team channel
Integrate Slack and team notifications to post sender context and message content to the configured channel.
Slackor swap with your favorite app
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