1.Triggers on new message in channel
Integrate Slack and messaging threads to capture message text and thread timestamp for matching the related ticket.
Reopen closed ticket when a thread gets a new message
Automatically monitor threaded replies across Slack channels and ClickUp projects. Create and update when new messages arrive in closed threadsβso you can reopen tickets, update task status, and assign the on-call owner without manual follow-up.
How this automation reopens your closed tickets
When a new Slack thread message arrives in a closed discussion, triage can stall and responders may miss the context. This automation monitors Slack threads and finds and reopens the linked ClickUp taskβso your team can continue triage quickly.
Slackor swap with your favorite app
2.Finds matching task by thread timestamp
Integrate ClickUp and ticket search to locate the closed task by thread timestamp or matching conversation reference.
ClickUpor swap with your favorite app
3.Updates task to reopened status
Integrate ClickUp and task fields to add the message summary, set reopened status, and assign the on-call owner.
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Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
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