1.Runs hourly duplicate checks
Integrate Schedule by Zapier and scheduling tools to run timed checks on pending ticket groups.
Notify support leads about duplicate pending ticket groups
Automatically monitor pending ticket groups across Zendesk and Zapier. Automatically post team alerts when duplicate pending ticket groups reach your threshold, then create daily notification records and prevent repeat alerts without manual ticket reviews.
How this automation prevents duplicate support alerts
When the hourly schedule runs, pending tickets can trigger repeated notifications and waste support time. This automation searches ticket subjects, groups duplicates, creates daily notification records, and posts Teams alertsβso your team can focus on the highest impact issues.
Schedule by Zapieror swap with your favorite app
2.Searches pending tickets by tag
Integrate Zendesk and ticket search tools to run the monitoring query and return ticket subjects and ticket IDs.
Zendeskor swap with your favorite app
3.Groups subjects into duplicates
Integrate Code by Zapier and data grouping tools to cluster repeated subjects and emit ticket ID groups at your threshold.
Code by Zapieror swap with your favorite app
4.Finds or creates today records
Integrate Zapier Tables and database tools to find or create notification records keyed to todayβs date.
Zapier Tablesor swap with your favorite app
5.Sends channel alert with ticket IDs
Integrate Microsoft Teams and messaging tools to post grouped subjects and ticket ID lists to your monitoring channel.
Microsoft Teamsor swap with your favorite app
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Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
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Step 1
Connect your tools
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
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