1.Detects new reaction added
Integrate Slack to watch for new reactions in your configured support channel and trigger routing context capture.
Notify ops desk from support reaction with details
Automatically monitor new reaction added events across Slack in your support channels. Automatically route ticket threads to ops and create tracking rows when call reaction matches, support messages get reacted to, or priority reactions appearβso you can avoid manual triage, keep handoffs timely, and document context.
How this automation accelerates ticket routing and tracking
When new reaction added events land in a support channel, delays can derail response times. This automation filters call-related reactions and routes ops alerts and creates Google Sheets tracking rowsβso your team can respond with complete context.
Slackor swap with your favorite app
2.Filters for call reaction and channel
Integrate Filter by Zapier to continue only when the configured reaction matches and the message comes from your support channel.
Filter by Zapieror swap with your favorite app
3.Extracts reporter and company details
Integrate Formatter by Zapier to split and transform the source message text and extract reporter and company fields.
Formatter by Zapieror swap with your favorite app
4.Posts message details to ops channel
Integrate Slack to send an ops channel message with the extracted reporter and company portion and the original permalink.
5.Creates a tracking sheet row
Integrate Google Sheets to create a spreadsheet row mapping timestamp, message text, permalink, and extracted details to columns.
Google Sheetsor swap with your favorite app
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