1.Detect new issue in Jira
Integrate Jira Software Cloud and reporting tools to capture issue key, summary, priority, and reporter context for routing.
Notify on-call engineers for new support issues immediately
Automatically monitor new issue creation in Jira Software Cloud across PagerDuty and Slack. Send channel alerts when support issues match your configured type, so you can assign the right on-call engineer, share issue context, and trigger faster triage without manual routing.
How this automation alerts your on-call engineers instantly
When new issues appear in Jira Software Cloud, delays can stall first response and escalation. This automation filters for the configured support issue type, finds the current on-call engineer, and posts a Slack mention with issue contextβso your team can triage faster.
Jira Software Cloudor swap with your favorite app
2.Filter for configured issue type
Integrate Filter by Zapier to continue only for qualifying records with the configured support issue type.
Filter by Zapieror swap with your favorite app
3.Find user on call
Integrate PagerDuty and scheduling tools to return the current on-call user and extract the user email.
PagerDutyor swap with your favorite app
4.Find Slack user by email
Integrate Slack and directory lookup tools to map the PagerDuty email to a mentionable Slack user id.
Slackor swap with your favorite app
5.Send on-call channel message
Integrate Slack to post the on-call alert with issue link context, and reporter follow-up instructions.
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Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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