1.Detect new low CSAT ticket
Integrate Zendesk and ticket routing tools to trigger actions when a ticket enters the configured low-CSAT view.
Notify account owners about low CSAT support tickets
Automatically monitor low CSAT tickets across Zendesk and analytics workflows. Send direct-message alerts when owners are found, Slack user identities resolve, or ticket context is ready—so you can prevent manual triage, speed escalation, and keep accounts informed without manual triage.
How this automation accelerates CSAT escalations to account owners
When low CSAT tickets sit unattended, account relationships and renewals can slip. This automation monitors low-CSAT ticket signals, looks up owners, resolves Slack users, and sends direct messages—so your team can escalate in minutes.
Zendeskor swap with your favorite app
2.Query account owner emails
Integrate Google BigQuery and reporting tools to run a parameterized query and extract owner emails for the ticket’s organization.
Google BigQueryor swap with your favorite app
3.Loop through owner recipients
Integrate Looping by Zapier and data mapping tools to iterate over owner email recipients from the query results.
Looping by Zapieror swap with your favorite app
4.Find Slack user by email
Integrate Slack and identity lookup tools to search by email and resolve the Slack user ID before messaging.
Slackor swap with your favorite app
5.Send direct message to owner
Integrate Slack and notification tools to DM each owner with the ticket URL, summary, and organization context.
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Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
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Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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