1.Detects new ticket
Integrate Zendesk and ticket triage workflows to filter for qualifying tagged requests to route triage work.
Create triage issues from tagged tickets with attachments
Automatically monitor new ticket tagging and attachment signals across Zendesk, Linear, and Slack. Create and update when tickets match your tag or include an attachment β so you can create triage issues, attach files, and notify engineering without manual triage.
How this automation creates triage issues from tagged tickets
When qualifying tickets arrive without consistent triage steps, attachments and ownership can stall engineering work. This automation filters tagged requests and attachments, resolves an on call assignee, then creates a Linear issue, attaches the file, and comments in Zendeskβso your team can move faster.
Zendeskor swap with your favorite app
2.Filters by tag and attachment
Integrate Filter by Zapier and attachment URL checks to continue only when tickets include the tag and at least one file URL.
Filter by Zapieror swap with your favorite app
3.Resolves on call assignee
Integrate Sub-Zap by Zapier and routing rules to determine the current on call or owning team to assign triage ownership.
Sub-Zap by Zapieror swap with your favorite app
4.Finds issue tracker user
Integrate Code by Zapier (Python) and issue tracker lookups to map the assignee email to an assignee ID for the issue step.
Code by Zapieror swap with your favorite app
5.Creates issue in Linear
Integrate Linear and issue labels to create a new issue with ticket title, description, link, and team tags for routing.
Linearor swap with your favorite app
6.Attaches downloaded file
Integrate Code by Zapier (Python) and file handling to download the attachment URL and attach it to the created issue.
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Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
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