1.Captures new post thread event
Integrate Discourse and community discussion data to map thread title to issue summary and post body to issue description.
Create triage issue from new forum discussion threads
Automatically monitor new post threads across Discourse and on-call schedules in PagerDuty. Create and update when qualifying threads appearβso you can route them into Jira issues, attach thread context, and label untriaged queues without manual triage.
How this automation routes forum threads to triage issues
When Discourse new post appears, threads can sit unassigned and slow down investigation. This automation captures thread context and creates triage issues and assignmentsβso your team can start review without manual follow-up.
Discourseor swap with your favorite app
2.Finds on-call user
Integrate PagerDuty and on-call scheduling tools to look up the current on-call user and map the found user to assignee data.
PagerDutyor swap with your favorite app
3.Finds Jira user
Integrate Jira Software Cloud and directory tools to search by PagerDuty email and return the matching Jira account for assignment.
Jira Software Cloudor swap with your favorite app
4.Creates triage issue
Integrate Jira Software Cloud and issue tracking systems to create the issue, assign the on-call user, add untriaged label, and include the thread link.
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