1.Monitors updated campaign issues
Integrate Jira Software Cloud and analytics tools to detect issue status changes in a campaign project to create the trigger event.
Create tracked tickets from campaign issues for faster triage
Automatically monitor issue status changes in campaign projects across Jira Software Cloud and Zapier. Create and track support tickets when promotion-type issues update or campaign labels change or statuses shiftβso you can preserve details, route work faster, and triage without manual follow-up paperwork.
How this automation speeds up your campaign triage
When promotion-related campaign issues change state, delays can stall triage and blur context. This automation monitors issue updates, filters for relevant promotions, and creates tracked Zendesk tickets and user linksβso your team can respond faster.
Jira Software Cloudor swap with your favorite app
2.Checks promotion issue eligibility
Integrate Zapier and routing rules to filter for promotion-type or targeted campaign issues to continue only relevant ticket creation.
Filter by Zapieror swap with your favorite app
3.Finds or creates requester users
Integrate Zendesk and CRM matching to map requester reference fields and create a user to preserve contact context.
Zendeskor swap with your favorite app
4.Creates tracked support tickets
Integrate Zendesk and ticketing systems to create a ticket, add promotion details, and set custom fields and form settings to start triage.
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Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism β I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
Zapier helps us close far above 50% more deals than we would without it. It is a key element of our overall strategy and, therefore, of our sales pitch.
Raphael Bochner, Founder and CIO
Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
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