1.Captures new badge checkout submissions
Integrate Jotform and form data extraction to capture submission payload and extract submitter, badge status, reference, and ID to reference submissions.
Create tickets for reported badge issues and checkouts
Automatically monitor badge checkout submissions across Jotform and Zendesk. Automatically create confirmation emails and prioritized IT tickets when badge lost, badge stolen, or badge malfunctioning—so you can confirm receipt, route issues, and set priority without manual ticket triage.
How this automation prioritizes your IT tickets
When badge checkout issues come in across submissions, delays can slow IT response and worsen user frustration. This automation captures submission details, sends confirmations, and creates prioritized Zendesk tickets—so your team can route fixes immediately.
Jotformor swap with your favorite app
2.Sends confirmation email to submitter
Integrate Gmail and email templating tools to send a confirmation message, using submitter email and name, and including badge reference and return instructions to notify submitters.
Gmailor swap with your favorite app
3.Routes badge status into conditional paths
Integrate Paths by Zapier and workflow routing logic to create paths for lost and stolen or not working using submission ID to direct the next step.
Paths by Zapieror swap with your favorite app
4.Creates a prioritized Zendesk ticket
Integrate Zendesk and ticketing workflows to map fields to ticket subject and body, set requester and group, and set priority based on path to open tech tickets.
Zendeskor swap with your favorite app
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