1.Monitor new rating row
Integrate MySQL and database tools to pull the new rating record and map fields to support case details.
Create support tickets from new user ratings and alert team
Automatically monitor new row in configured ratings table across MySQL, Formatter by Zapier, Paths by Zapier, Intercom, and Slack. Create and update when ratings arriveβso you can create prioritized Intercom tickets, route by rating score, and alert agents without manual triage.
How this automation prioritizes support tickets for fast triage
When new row in configured ratings table appears, feedback can stall while someone manually assigns and prioritizes it. This automation pulls rating details, creates Intercom tickets, and posts Slack alertsβso your team can respond quickly.
MySQLor swap with your favorite app
2.Extract normalized rating
Integrate Formatter by Zapier and data transformation tools to transform the incoming rating into a normalized numeric rating.
Formatter by Zapieror swap with your favorite app
3.Branch by rating score
Integrate Paths by Zapier and routing rules to branch into praise, follow-up, and escalation priorities based on score.
Paths by Zapieror swap with your favorite app
4.Find or create user
Integrate Intercom and customer directory tools to find by customer email or create a contact when no match exists.
Intercomor swap with your favorite app
5.Create support ticket
Integrate Intercom and ticketing tools to create the ticket, set priority, attach references, and include the permalink.
6.Send ticket alert
Integrate Slack and alerting tools to post a team message with the rating, an excerpt, and the Intercom ticket link.
Slackor swap with your favorite app
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Explore all ticket routing automations
Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
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Step 1
Connect your tools
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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