1.Monitor new NPS entries
Integrate Typeform and form submission tools to watch for new NPS entries and trigger ticket routing workflows.
Create support ticket for welcome NPS detractors immediately
Automatically monitor NPS form submissions across Typeform and Zapier tools. Create and update support tickets when qualifying detractor responses include a valid email or a filled commentβso you can clean feedback, match users, and route cases for same-day recovery outreach without manual ticket triage.
How this automation routes NPS detractors fast to support
When new NPS form entries arrive with dissatisfied feedback, delays can slow same-day recovery outreach. This automation validates submissions, cleans feedback, matches users, and creates Zendesk tickets in your support queueβso your team responds quickly.
Typeformor swap with your favorite app
2.Validate submission qualifies
Integrate Filter by Zapier and data validation rules to check email presence and format before continuing.
Filter by Zapieror swap with your favorite app
3.Clean feedback text
Integrate Formatter by Zapier and text processing tools to remove stray quotes or markup from the NPS comment.
Formatter by Zapieror swap with your favorite app
4.Find user by email
Integrate Zendesk and customer lookup tools to match the requester using the submission email.
Zendeskor swap with your favorite app
5.Create and assign support ticket
Integrate Zendesk and ticketing tools to create the support ticket, add NPS recovery tags, and assign it to your queue.
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Explore all ticket routing automations
Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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