1.Detects new ticket created
Integrate Zendesk and ticket routing filters to capture rerun fields and map them to issue inputs.
Create rerun task from incoming ticket and notify teams
Automatically monitor new ticket creations across Zendesk, PostgreSQL, Jira Software Cloud, and Slack. Automatically create Jira issues and notify teams when rerun ticket submitted, run URL added, or external requester creates a ticket βso you can enrich test context, post Slack updates, and kick off triage without manual triage.
How this automation accelerates your rerun triage
When a new Zendesk ticket is created, rerun requests can stall behind manual triage and slow scheduling. This automation maps rerun ticket fields into a Jira issue and enriches it from PostgreSQL, then posts Slack updatesβso your team can start work immediately.
Zendeskor swap with your favorite app
2.Extracts test-run UUID
Integrate Formatter by Zapier and URL parsing to split the run URL and output a lookup UUID.
Formatter by Zapieror swap with your favorite app
3.Finds row by UUID
Integrate PostgreSQL and query tools to run a custom query and fetch test plan details for the issue.
PostgreSQLor swap with your favorite app
4.Creates rerun Jira issue
Integrate Jira Software Cloud and ticket templating to create an issue with enriched rerun context and links.
Jira Software Cloudor swap with your favorite app
5.Sends channel message
Integrate Slack and notifications to post the requester, test plan info, and the new Jira link for fast triage.
Slackor swap with your favorite app
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Explore all ticket routing automations
Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
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Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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