1.Detect new form response
Integrate Google Forms and form parsing to capture project request fields like title, priority, and file links.
Create ops ticket from project request web form
Automatically detect new project request form responses across Google Forms and route them to Jira Software Cloud. Create and update high priority issues, attach submitted files, and notify stakeholders—so you can eliminate manual ticket routing and follow-up.
How this automation accelerates ops ticket triage
When new project requests arrive through Google Forms, delays can stall prioritization and leave teams chasing details. This automation captures submission data, creates Jira issues, attaches files, logs to Google Sheets, and notifies stakeholders—so your team can triage quickly.
Google Formsor swap with your favorite app
2.Create Jira issue
Integrate Jira Software Cloud and issue tracking to create a prioritized issue from the submission fields.
Jira Software Cloudor swap with your favorite app
3.Find Drive file
Integrate Google Drive and file retrieval to locate the submitted file and prepare it for attachment.
Google Driveor swap with your favorite app
4.Add issue attachment
Integrate Jira Software Cloud and attachment handling to attach the Drive file to the new issue.
5.Log ticket to sheet
Integrate Google Sheets and reporting to add a tracking row with timestamp, submitter, ticket key, and priority.
Google Sheetsor swap with your favorite app
6.Send stakeholder email
Integrate Gmail and email routing to notify stakeholders and include the ticket key and submitter mapping.
Gmailor swap with your favorite app
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Explore all ticket routing automations
Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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