1.Monitor visitor in report
Integrate Pendo and analytics tools to detect detractor survey responses in real time and start the routing flow.
Create follow-up support tasks and notify customer success
Automatically monitor visitor in report updates across Pendo, Salesforce, and Zendesk. Create and update when detractor survey scores drop, feedback text appears, or detractor threshold is metβso you can send outreach emails, create triage tickets, and notify customer success without manual follow-up.
How this automation routes detractor tickets faster
When detractor survey feedback appears, manual routing can delay recovery and frustrate customers. This automation monitors visitor reports and routes support by filtering detractors, emailing outreach, creating Zendesk tickets, and posting Slack summariesβso your team can respond quickly.
Pendoor swap with your favorite app
2.Filter by detractor score
Integrate Filter by Zapier and workflow rules to continue only for detractor survey scores and map feedback fields.
Filter by Zapieror swap with your favorite app
3.Find contact and account
Integrate Salesforce and CRM lookup tools to find matching contacts, pull emails and names, and bring in account and owner details.
Salesforceor swap with your favorite app
4.Send templated follow-up email
Integrate Gmail and email templates to send a support-from outreach email with the feedback excerpt and greeting.
Gmailor swap with your favorite app
5.Create support triage ticket
Integrate Zendesk and ticketing workflows to create a New ticket, assign it to the right support group, and attach the first comment.
Zendeskor swap with your favorite app
6.Post channel summary
Integrate Slack and team messaging to share the contact name, score, feedback excerpt, and Zendesk ticket link.
Slackor swap with your favorite app
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