1.Detect form submission created
Integrate Zapier Forms and intake form workflows to detect new report request submissions to kick off ticket creation.
Create custom report request ticket and notify team
Automatically convert form submissions into standardized support tickets across Zapier Forms, Jira Software Cloud, and Slack. Create and notify a team when requests need triageβso you can route work, share context, and keep ticket requests organized without manual follow-up.
How this automation accelerates ticket triage
When a custom report request comes in, delays can block triage and slow resolution. This automation creates Jira issues and notifies your team in Slackβso your team can start work immediately.
Zapier Formsor swap with your favorite app
2.Create Jira issue from submission
Integrate Jira Software Cloud and issue mapping tools to create a standardized ticket from form fields and due dates.
Jira Software Cloudor swap with your favorite app
3.Send channel message with ticket key
Integrate Slack and team notification tools to broadcast the new issue key and requester summary to the channel.
Slackor swap with your favorite app
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Explore all ticket routing automations
Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism β I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
Zapier helps us close far above 50% more deals than we would without it. It is a key element of our overall strategy and, therefore, of our sales pitch.
Raphael Bochner, Founder and CIO
Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
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