1.Monitor new ticket with configured tag
Integrate Zendesk and support filters to qualify tagged tickets before routing to create an engineering issue.
Create accessibility issue in engineering from tagged tickets
Automatically watch new tagged accessibility tickets across Zendesk to route to engineering workflows. Create issues in Linear and add ticket handoff commentsβso you can triage faster, reduce duplicate work, and keep context without manual follow-up.
How this automation converts support tags into engineering issues
When a new ticket with a configured tag appears, support coordinators can lose time coordinating engineering triage by hand. This automation creates engineering issues in Linear and writes ticket handoff comments and routed status in Zendeskβso your team can respond with complete context.
Zendeskor swap with your favorite app
2.Create engineering issue from ticket
Integrate Linear and engineering issue tracking to create an issue from ticket subject, description, and form metadata.
Linearor swap with your favorite app
3.Comment handoff link and mark routed
Integrate Zendesk and ticket routing workflows to add an internal comment, link the issue, and mark the ticket as routed.
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Explore all ticket routing automations
Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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