1.Detect new reaction on message
Integrate Slack and messaging triggers to capture reaction events and extract the message thread context for routing.
Assign ticket from eyes reaction in team channel
Automatically detect an emoji reaction on top-level Slack messages across Slack. Create and update when reactions match your configured emoji or an issue key is detected or a Jira assignee is foundβso you can assign tickets, confirm in threads, and route work without manual ticket triage.
How this automation assigns tickets from Slack reactions
When reaction events land in a busy channel, tickets can sit unassigned while humans sort messages. This automation watches Slack reactions, filters and extracts issue keys, then updates Jira and posts threaded confirmationsβso your team routes work at the moment intent appears.
Slackor swap with your favorite app
2.Allow only qualifying reactions
Integrate Filter by Zapier to continue only when the message is top-level and the reaction matches your emoji.
Filter by Zapieror swap with your favorite app
3.Extract issue key from message
Integrate Formatter by Zapier to parse issue keys from message text using a regex and pass the first match forward.
Formatter by Zapieror swap with your favorite app
4.Find Jira user by username
Integrate Jira Software Server and identity lookup tools to match the reacting username to a Jira user for assignment.
Jira Software Serveror swap with your favorite app
5.Update issue assignee
Integrate Jira Software Server to assign the extracted issue key to the found Jira user ID for immediate routing.
6.Send threaded assignment result
Integrate Slack and team messaging to post a threaded confirmation or a helpful failure note when a Jira user is not found.
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Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
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