1.Receives agent identifiers
Integrate Sub-Zap by Zapier and ticket routing context to map agent lists into inputs for selecting the next owner.
Assign next support owner with rotating round-robin selector
Automatically detect Sub-Zap started across Zapier components for ticket routing across round-robin selection. Automatically assign the next support owner when rotation state advances, agent lists are received, or no valid agents appearβso you can assign tickets, advance the pointer, and avoid manual handoffs without routing gaps.
How this automation protects consistent ticket routing
When sub-zap routing inputs arrive without reliable rotation state, ticket ownership can stall or bounce unpredictably. This automation selects the next assignee and persists the next-owner pointer and returns the chosen ownerβso your team can route tickets smoothly.
Sub-Zap by Zapieror swap with your favorite app
2.Reads stored next owner key
Integrate Storage by Zapier and state storage tools to read the next-owner key for determining who is up next.
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3.Selects assignee in rotation
Integrate Code by Zapier and rotation logic tools to run the script that picks the current assignee and computes the next pointer.
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4.Updates stored next owner key
Integrate Storage by Zapier and state storage tools to update the next-owner key with the computed next pointer.
5.Returns selected assignee identifier
Integrate Sub-Zap by Zapier and workflow handoff tools to return the selected assignee identifier to the calling workflow.
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