1.Detect new support box in pipeline
Integrate Streak to detect a new support box and surface its identifier for automated assignment.
Assign incoming support tickets to a single rep
Automatically detect new support boxes in your configured support pipeline across Streak. Create and update when support boxes are created or qualify or assignment fields changeβso you can assign cases instantly, reduce unassigned tickets, and add audit notes without manual routing.
How this automation assigns tickets to one rep
When a new support box is created in your pipeline, cases can sit unassigned and slow response times. This automation monitors new boxes and filters qualification, then updates owner fields and adds an assignment noteβso your team can route instantly.
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2.Filter for qualifying support boxes
Integrate Streak and ticket routing rules to continue only for qualifying inbound support boxes.
3.Edit box owner and assignment note
Integrate Streak to update the assigned owner field and add a short note for the automated routing.
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Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
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