1.Monitors new request
Integrate Jira Service Management and ticket routing tools to watch for new requests and trigger downstream routing.
Assign incoming file transfer requests in round robin
Automatically detect new request events across Jira Service Management and ticket tools. Automatically create and update routing when file-transfer requests arrive, request type matches file-transfer, or issues enter unassigned triage β so you can assign tickets, advance rotation, and log outcomes without manual routing.
How this automation rotates your file-transfer assignments
When a new support request arrives, routing delays can stall triage and overload specific CSMs. This automation filters qualifying file-transfer requests, finds the next assignee, and updates Jira issues and Airtable logsβso your team can keep ownership fair and traceable.
Jira Service Managementor swap with your favorite app
2.Continues only for qualifying requests
Integrate Filter by Zapier and workflow rules to continue only for file-transfer request types during routing.
Filter by Zapieror swap with your favorite app
3.Finds next roster assignee
Integrate Airtable and roster databases to find the next eligible assignee and map user identifiers.
Airtableor swap with your favorite app
4.Assigns and transitions the issue
Integrate Jira Software Cloud and issue workflows to update the ticket assignee and transition triage status.
Jira Software Cloudor swap with your favorite app
5.Increments the rotation counter
Integrate Storage by Zapier and reporting systems to increment the rotation counter and return the new index.
Storage by Zapieror swap with your favorite app
6.Updates roster and writes assignment logs
Integrate Airtable and audit logging tools to update rotation index and create assignment log records.
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Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
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Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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