1.Captures new request submissions
Integrate Jira Service Management and workflow variables to map the issue key, summary, request category, and urgency to route inputs.
Assign and notify new ad-hoc data requests instantly
Automatically monitor new request submissions in Jira Service Management across Jira Software Cloud and Slack. Automatically route and update when request types match, categories map to owners, or urgency is setβso you can assign tickets, apply routing labels, and notify the right channel without manual triage.
How this automation accelerates triage for new tickets
When new ticket requests arrive with missing or inconsistent routing, triage slows and workloads pile up. This automation maps request fields, qualifies request types, updates Jira issues, and posts Slack messagesβso your team starts with clear ownership.
Jira Service Managementor swap with your favorite app
2.Filters qualifying request types
Integrate Filter by Zapier to qualify request types and stop unrelated tickets before they reach routing actions.
Filter by Zapieror swap with your favorite app
3.Looks up routing values for the assignee
Integrate Formatter by Zapier to lookup assignee identifiers and channel identifiers based on request categories.
Formatter by Zapieror swap with your favorite app
4.Updates issue assignee and labels
Integrate Jira Software Cloud to update the issue assignee and add routing labels so ownership is visible on the ticket.
Jira Software Cloudor swap with your favorite app
5.Sends Slack channel message
Integrate Slack to send a concise channel message with issue key, summary, assignee display name, and urgency for fast triage.
Slackor swap with your favorite app
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Explore all ticket routing automations
Accelerate ticket resolution with automated assignment rules, priority routing, and queue updates
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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