1.Detect new ticket in specified view
Integrate Zendesk and ticketing workflows to detect new tickets in the specified view for ticket enrichment.
Update ticket sentiment and log closure details to sheet
Automatically monitor new ticket activity in Zendesk across reporting and tagging workflows. Create and update when tickets enter your specified viewβso you can update ticket fields, add sentiment rows, and tag closure reasons without manual spreadsheet updates.
How this automation enriches support reporting for closed tickets
When a resolved ticket lands in your specified Zendesk view, reporting can lag and teams miss context from the conversation. This automation generates summaries and closure classifications, updates Zendesk ticket fields and tags, and adds a Google Sheets rowβso your team can spot sentiment and reasons faster.
Zendeskor swap with your favorite app
2.Gets all comments for the ticket
Integrate Zendesk and conversation analytics to fetch ordered comment bodies for mapping and analysis.
3.Generates closure summary and reason
Integrate AI by Zapier and AI classification tools to generate a concise summary and closure reason.
AI by Zapieror swap with your favorite app
4.Classifies post-interaction sentiment
Integrate AI by Zapier and sentiment analysis tools to output a sentiment label, confidence, and rationale.
5.Updates ticket fields and tags
Integrate Zendesk and ticketing fields to update summary, closure reason, and post-sentiment tag values.
6.Adds row to post-sentiment worksheet
Integrate Google Sheets and reporting trackers to add a new row for sentiment and closure reporting.
Google Sheetsor swap with your favorite app
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Improve support visibility with automated metric collection, dashboard updates, and trend alerts
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Step 1
Connect your tools
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Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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