1.Detect solved-ticket delivery email
Integrate Gmail and email processing tools to detect daily solved-ticket emails with ZIP attachments and start the parsing workflow.
Update daily agent solved tickets metrics in sheet
Automatically monitor daily solved-ticket emails with ZIP attachments across Gmail and Google Sheets. Create and update worksheet rows when report data parses, composite keys match, or solved counts changeβso you can normalize metrics, refresh counts, and timestamp updates without manual spreadsheet updates.
How this automation updates agent metrics in your sheet
When daily solved-ticket delivery emails arrive with a ZIP attachment, manual updates can drift and delay supervisor reporting. This automation watches those emails, parses agent and channel counts, and then looks up and creates or updates Google Sheets rowsβso your team can see normalized metrics same day.
Gmailor swap with your favorite app
2.Transform report date
Integrate Formatter by Zapier and date tools to calculate the report date from the email timing and tag parsed rows.
Formatter by Zapieror swap with your favorite app
3.Unzip and parse CSVs
Integrate Code by Zapier and csv parsing tools to unzip the attachment, parse rows, and build agent, channel, and solved arrays.
Code by Zapieror swap with your favorite app
4.Iterate parsed rows
Integrate Looping by Zapier and data mapping tools to loop each parsed line and map fields into the sheet lookup payload.
Looping by Zapieror swap with your favorite app
5.Lookup and create or update
Integrate Google Sheets and reporting workbooks to look up by composite key and create or update metric columns with timestamps.
Google Sheetsor swap with your favorite app
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