1.Triggers on delivery report email
Integrate Gmail and email parsing to receive matching messages with attachments and pass the attachment URL for processing.
Update agent email response times in performance sheet
Automatically monitor new email matching search delivery report messages across Gmail and Google Sheets. Create and update when report attachments refresh or matching messages landβso you can update response seconds, populate timestamp fields, and keep daily performance metrics current without manual spreadsheet updates.
How this automation protects SLA response-time reporting
When new delivery report emails matching your subject arrive, supervisors can face slow, error-prone response-time calculations. This automation downloads and parses report attachments and updates your Google Sheets performance worksheetβso your team can trust daily metrics automatically.
Gmailor swap with your favorite app
2.Normalizes the reporting date
Integrate Formatter by Zapier and date mapping tools to generate or normalize the report date from the email received date.
Formatter by Zapieror swap with your favorite app
3.Parses CSV and calculates response seconds
Integrate Code by Zapier and CSV parsing tools to download, unzip, parse rows, and calculate business-hours response seconds.
Code by Zapieror swap with your favorite app
4.Iterates line items for agents
Integrate Looping by Zapier and row iteration tools to loop parsed fields so each agent and date-row updates consistently.
Looping by Zapieror swap with your favorite app
5.Upserts agent performance rows
Integrate Google Sheets and spreadsheet upsert tools to look up agent|date|channel keys and update or create row values.
Google Sheetsor swap with your favorite app
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Add nightly selected support replies to reporting spreadsheet
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Append monthly help desk metrics to performance sheet
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Create agent performance records from daily CSVs
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Create daily consolidated support report file for operations
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Create daily efficiency report CSV for support team
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