1.Runs the weekly schedule job
Integrate Zapier scheduling tools to start weekly reporting and fetch the past week time window.
Send weekly ticket count report to CX team
Automatically monitor the weekly schedule run across Formatter by Zapier, Zoho Desk, Code by Zapier, and Microsoft Outlook. Send weekly ticket count summaries when weekly run starts, report window ends, or schedule fires β so you can request counts, parse channel totals, and email the CX team without manual reporting.
How this automation delivers weekly ticket insights
When the weekly report timing arrives, delays can stall CX planning and slow response decisions. This automation formats the date window, requests ticket counts, and emails a channel summaryβso your team can act on trends quickly.
Schedule by Zapieror swap with your favorite app
2.Computes start and end dates
Integrate Formatter by Zapier and date formatting tools to create the seven day start and previous day end windows.
Formatter by Zapieror swap with your favorite app
3.Requests ticket counts by channel
Integrate Zoho Desk and reporting endpoints to request weekly ticket counts grouped by channel.
Zoho Deskor swap with your favorite app
4.Parses channel totals from JSON
Integrate Code by Zapier and JSON parsing tools to extract channel counts and flag missing channels.
Code by Zapieror swap with your favorite app
5.Sends the CX ticket count email
Integrate Microsoft Outlook and email distribution tools to send the channel summary with the report window.
Microsoft Outlookor swap with your favorite app
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Create daily efficiency report CSV for support team
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Improve support visibility with automated metric collection, dashboard updates, and trend alerts
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