1.Triggers every Sunday at 09:00
Integrate Schedule by Zapier, automation timing, and workflow scheduling to trigger a weekly export window.
Create weekly support ticket report and notify team
Automatically monitor the Sunday weekly schedule across Code by Zapier, Google Sheets, Google Drive, and Slack. Create and update when weekly export window starts or date range completes or tickets match filtersβso you can build ticket summaries, share the report, and notify coordinators without manual weekly reporting.
How this automation protects weekly support reporting
When the weekly Sunday schedule fires, delays can block Monday triage and reporting. This automation queries tickets, builds and shares a curated spreadsheet, and notifies the teamβso your coordinators review updates immediately.
Schedule by Zapieror swap with your favorite app
2.Queries ticketing API and assembles rows
Integrate Code by Zapier, ticketing API credentials, and data mapping to query tickets and assemble spreadsheet-ready rows.
Code by Zapieror swap with your favorite app
3.Creates spreadsheet from template
Integrate Google Sheets, spreadsheet templates, and date mapping to create a new spreadsheet with the right headings.
Google Sheetsor swap with your favorite app
4.Adds ticket rows to worksheet
Integrate Google Sheets, column mapping, and worksheet updates to add ticket fields into the correct columns.
5.Sets sharing for created spreadsheet
Integrate Google Drive, file sharing rules, and team access to set viewer permissions for the exported report.
Google Driveor swap with your favorite app
6.Posts channel message with report link
Integrate Slack, message formatting, and review workflows to post a channel note with the spreadsheet link.
Slackor swap with your favorite app
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